Patient Records

Office Information

To request your medical records for Las Palmas Medical Center or Del Sol Medical Center follow the instructionst below:

Requesting your medical records

We offer several ways to request your medical records depending on the type of information you need and format.

MyHealthONE Patient Portal

MyHealthOne consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day. Some medical records may only be available through our hospital Medical Records office.

Download the MyHealthONE app

You can download the MyHealthOne app in the App Store and on Google Play to access your health information.

Patient Requests

Please complete the following steps:

1. Download, print and complete the authorization form. The authorization form must be signed and dated.

   • Authorization for Release of Medical Information

   • Authorization for Release of Medical Information – Spanish

2. In order to verify your identification and validate your authorization, we require a legible copy of a valid photo I.D. (e.g., driver’s license, military I.D. or state I.D.).

3. You may send your request in the following ways:

   • Fax: (844) 481-0298

   • Email: Email Requests

   • Mail:

     PO Box 290789
     Nashville , TN 37229-0789

4. To obtain Radiology Images, please contact the Radiology Department directly.

5. To obtain a certified copy of your Birth Certificate please contact your state or local Vital Statistics Office.

For questions regarding medical records, or to obtain the status of your request call us at (844) 481-0278.

Urgent Requests, Records for your Physician

For immediate continuity of care, your healthcare provider can request records.

The physician office must fax a written request on their letterhead to (469) 484-2006 indicating the patient's name, date of birth, date of visit and the name of the facility where you were treated. Please indicate "STAT" for all urgent requests. For assistance, call (888) 749-7952.

Non-patient Requests (Insurance, Attorney, Disability and Third Party Requests)

Requests should be sent from your insurance company, attorney, or Disability Determination Service and be mailed to the address below. For assistance, call (888) 749-7952.

Mail request to:

Dallas SSC
PO Box 290489
Nashville, TN 37229-0489